For information regarding returns, ordering, shipping, and privacy policy questions, please refer to our Frequently Asked Questions list below.
BuildersLighting.com is part of a family-owned brick and mortar company founded to provide the best service and lighting expertise in the industry. Beginning in 1917 as Seattle Lighting, our team members have a wealth of experience and years of knowledge that you can't find anywhere else. We are not your typical shopping website or big-box chain store conglomerate. We genuinely value our customers and that is what has allowed us to service the nation's lighting needs for almost 100 years! Today our family of retail stores has grown to include Globe Lighting in Oregon, Builders Lighting in Idaho and Meletio Lighting & Electrical Supply in Texas.
We carry more than 100,000 lighting fixtures, door and cabinet hardware, and home accessories from hundreds of manufacturers including over 20,000 items stocked in our state-of-the-art distribution facilities in Seattle and Portland. Our company boasts exclusive merchandise from the Design Classics Collection that you won't find anywhere else and most of our expansive inventory is in stock and ready for immediate shipment nationwide.
Our friendly Customer Service department is staffed by American Lighting Association certified specialists, *available to answer technical questions by email at FrontCounter@BuildersLighting.com or over the phone at 1-800-689-7505.
* Telephone and email support hours are Monday through Friday between 7:00 a.m. and 5:00 p.m. Pacific Time, excluding holidays.Because we stand behind all of our products, we offer a 60 day money-back guarantee. Don't love it? Don't worry! If you're not happy with your order, please contact our customer service department within 60 days of receipt of your order for an exchange, refund, or credit to your account. No restock fee; return freight charges are customer's responsibility. See the Return Policy section for more details.
BuildersLighting.com has many exclusive items you won't find anywhere else. Because we design, manufacture and distribute these products ourselves, we are able to offer top-quality products at incredible prices. Whether you're looking to light up your home's interior or outdoor space, we offer a full range of private label products that are designed to fit any décor and budget.
We offer two types of accounts for your convenience:
An account in which you have the benefit of purchasing product now and paying for it later.
Steps to set up a house account:
Prepayment of order with a major credit card (Visa, MasterCard, American Express, or Discover)
Steps to set up a Credit Card account:
What is your return policy?
Don't love it? Don't worry! If you're not satisfied with your purchase you may return it within 60 days of receiving it for exchange, refund, or credit to your account. No restock fee; return freight charges are customer's responsibility.
To ensure your return is processed without delays please call our Customer Service at 1-800-689-7505 to receive your Return Authorization Number (RA#) or email us anytime at FrontCounter@BuildersLighting.com and we will get back to you within one business day.
After you receive your RA# via phone or email, follow these 4 easy steps to ensure proper processing of your return.
For incorrect, damaged or defective returns please contact customer service for assistance.
Our retail stores do not currently accept Web order returns without prior authorization.
Can I return an online purchase in one of your stores?
Our retail stores do not currently accept Web order returns without prior authorization. See our Return Policy for instructions on how to do a return.
My shipment arrived damaged/broken. Help!
Don't worry! In the off chance something arrived broken or damaged, we will get it right for you. If that means sending a part, new glass, or an entirely new fixture we will make sure that you are 100% satisfied with your purchase. Just contact Customer Service via phone at 1-800-689-7505 or email us at FrontCounter@BuildersLighting.com and we'll take it from there.
Some online lighting companies charge a restocking fee for returned items, do you?
No, we do not charge a restocking fee, as long as items are returned in their original packaging and in new, resalable condition. Items that have been installed or without their original packaging are not eligible for returns.
What is your 60-day money-back guarantee?
We want you to be 100% happy with your purchase, period. If you are not satisfied with a purchase from BuildersLighting.com we will refund your credit card the amount of the purchase or credit your account, less any applicable shipping charges, provided we receive the return within 60 days from when it was shipped. The returned merchandise cannot have been installed and must be in resalable condition and contain all original packaging. The customer is responsible for return shipping unless the item was received damaged, in which case BuildersLighting.com will arrange for return shipping at our cost.
What credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover Card.
Can I order by telephone?
Yes! You can contact our Customer Service team between 7 a.m. and 5 p.m. (Pacific Time) Monday through Friday at 1-800-689-7505. Our team members are all expertly trained in the lighting industry and are happy to help with your order.
Do you charge sales tax?
Only when we have to. Please check with your local laws for rates. The appropriate sales tax will be added to orders shipped to any applicable states.
Can you tell me the availability of a specific item?
The stocking status of each item is listed on each product page. It will indicate whether the item is in-stock at our warehouse, the estimated shipping time, or if it has a backordered date. If the item has a shipping time listed (Example: "This item ships in 7-10 business days") the item is in stock, but it will ship to you directly from the manufacturer's warehouse.
Do your products work overseas?
All of our electrical products and light bulbs are designed and tested to work on the North American 110-volt system only and we cannot guarantee them to work overseas. Items built with cord and plugs use Type A or Type B North American plugs.
Will you send an order confirmation via e-mail?
Yes! An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail for your reference. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.
How can I find out the status of an order placed online?
Registered BuildersLighting.com customers can keep track of their online order by going to My Account and choosing Order Status, or contact Customer Service at FrontCounter@BuildersLighting.com or call at 1-800-689-7505 for further assistance.
How can I change My Account information?
You can change your contact information at any time by signing into My Account and editing the information. Save the changes and your account will be updated.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact our Support Staff at 1-800-689-7505.
Do you offer a volume discount?
Yes! If you are a customer with a large quantity purchase, contact our Customer Service at 1-800-689-7505 team to get a specific quote for a volume discount.
Do you carry parts and accessories?
Yes! We have many parts and accessories online. For a specific item you can't find online, please contact the Customer Service department for further information about ordering or availability of those items.
Can I make special orders?
Yes! If you are looking for a specialty lighting item and you do not find it on our Web site, contact our Customer Service department at 1-800-689-7505 and we will be happy to assist you in locating the item and placing an order.
Where can I get information on product warranties?
All of our products are covered by manufacturer or BuildersLighting.com warranties. To obtain warranty information for a specific product, contact Customer Service at 1-800-689-7505. We personally guarantee every product we sell for one year from the date of purchase.
Do all of your lighting items meet safety standards?
Every lighting product we sell is either UL or ETL listed and meets their applicable safety standards.
Can I purchase items for delivery outside of the U.S.?
Presently we only offer shipping to US destinations.
Can orders be shipped to a Post Office Box?
Unfortunately no. We cannot ship to P.O. Boxes or military APO's.
How are the shipping costs calculated?
We proudly offer Free Shipping offer on all orders of $1200 or more, delivered within the contiguous United States via Ground or freight carrier. Orders that do not meet the Free Shipping requirement will be charged a freight charge equal to 10% of the merchandise amount. (AK and HI: We are happy to accommodate your requests for shipping to Alaska or Hawaii, and our Customer Service department will contact you with a shipping quote after you submit the order.) Shipping calculations are applied to orders before taxes.
How long will it take for my order to ship?
Most items are shipped from our warehouse in Seattle, Washington, within one business day from receipt of your order. To expedite delivery, items that we do not stock will ship directly to you from the manufacturer. All items are shipped via ground carrier. Orders normally arrive within one to seven business days. To rush delivery on an order, click the "Expedited Shipping" box on the shopping cart checkout page. Delivery time depends on product availability and distance from our distribution center or the manufacturer's warehouse.
What does "special shipping required" mean?
Special conditions apply to the delivery of oversize items. A detailed description of shipping methods for such items can be found on the product information page.
What happens if the something is broken in my shipment?
Don't worry! In the off chance something arrived broken or damaged, we will get it right for you. If that means sending a part, new glass, or an entire new fixture, we will make sure that you are 100% satisfied with your purchase. Just contact Customer Service via phone at 1-800-689-7505 or email at FrontCounter@BuildersLighting.com and we'll take it from there.
I only received part of my order. Where's the rest?
Most likely it's on the way being shipped from another warehouse. You can check the status of your online orders by going to My Account and choosing "Order History." You can also contact our Customer Service team at 1-800-689-7505 to check the status of your order. Due to product availability, packaging and other factors, your order may be processed in multiple shipments. The order details will be listed on your order confirmation email. You will receive a shipping confirmation for each shipment.
Can I track the status of my order even though I am not a registered customer?
Yes! You can check the status of your online orders by going to My Account and choosing "Order History." You can also contact our Customer Service team at 1-800-689-7505 or email us at FrontCounter@BuildersLighting.com to check the status of your order.
What if I need rush delivery?
If you need to have an order expedited with rush delivery, click the "Expedited Shipping" box on the shopping cart checkout page. Customer Service will contact you with a shipping quote usually by the end of the next business day via email or phone. Contact Customer Service if you have any questions on your expedited order. If you request this method, your order will be placed on hold until we can reach you to confirm pricing.
Why do you need my e-mail address?
When you make a purchase, your e-mail address is used to send automated confirmation messages. The e-mail will contain important information about the transaction for shipping and tracking purposes.
Will my e-mail address be used for purposes other than purchasing, shipping and tracking information?
While we do not disclose or sell personal information such as your name, mailing address, e-mail address or telephone number to third party companies, we retain the right to use your information for our own marketing purposes. Users can choose to opt-in (subscribe) or opt-out (unsubscribe) at any time. Please read our Privacy Policy for more details.
Is the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology, which encrypts all of your personal information so that it cannot be read as it travels over the Internet. If you wish to order by telephone, please contact the Support department.
What Web browsers can I use?
BuildersLighting.com supports the latest version of Internet Explorer 9+, Firefox, Safari, Chrome and Opera.
Do you use cookies?
BuildersLighting.com uses cookies on our Web site. A cookie is a small alphanumeric identifier that our Web server places on your browser to uniquely identify you as a visitor to our Web site. Cookies enable BuildersLighting.com to track usage patterns and deliver customized content to users. BuildersLighting.com cookies do not collect personally identifiable information, and we do not combine the general information collected through cookies with other personal information to tell us who you are. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. However, cookies need to be enabled to effectively shop the BuildersLighting.com Web site.
Will you sell or rent my e-mail address to other companies?
We do not sell, rent or give away any identifiable personal information to any third party. Read our complete Privacy Policy for more information.
What happens if I don't complete my transaction?
If you do not complete the full transaction, the order will not be submitted for processing.
Why am I having problems displaying this site?
BuildersLighting.com supports the latest version of Internet Explorer, Firefox, Chrome, Safari and Opera. If you are experiencing difficulties, it is likely because you are using an outdated version of your browser or you need to make sure you have javascript enabled on your browser.
What do you do with my credit card information?
We have taken many steps to ensure the security of your personal information. We never keep your credit card information in our Internet database. We protect sensitive information you give us by using Secure Sockets Layer (SSL) software, which encrypts the information you submit. This allows us to validate your data and provides us with a method to receive payment from you.
What is your privacy policy?
At BuildersLighting.com, we are committed to protecting the privacy of our customers. Because we take your right to privacy seriously, we developed this privacy statement to inform you about our privacy practices. BuildersLighting.com respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at BuildersLighting.com's Web site. By visiting BuildersLighting.com's Web site, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If our policy on information collection or uses changes, we will update the information accordingly on this page.
BuildersLighting.com collects personal information you provide to us when shopping our Web site such as your name, address, telephone number and e-mail address. We may also collect information which our users divulge about others when making a referral, sharing a Design Board or sending a Web page URL to a friend. You may choose not to provide us with certain information, but that may limit your ability to use our Web site. The personal information you provide is used for such purposes as delivering products or services to you, responding to your requests for certain information, customizing content you see and communicating with you about new products and special promotions. BuildersLighting.com will not disclose or sell personal information such as your name, mailing address, e-mail address or telephone number. By shopping with us, you agree that we may use your information for our own marketing purposes.
We collect the following general data that is not personally identifiable information when you interact with our Web site or services: your IP address, time and date of your visit, cookie information and the page(s) you requested. We automatically receive and record such general information on our server logs from your browser. We collect demographic data in order to provide a better shopping experience for our customers and the information is collected involuntarily. We collect this information through methods such as registration forms, clickstream tracking and log files. To receive our products and services, some information we collect is mandatory because this is how we ship products to you and track your order. Other information we request is optional.
BuildersLighting.com offers registered users the option to receive regular communication about our products and services via email. You can opt-out of this email subscription at any time by deselecting the check box on the My Account page, then saving your user settings. You can also discontinue your subscription by clicking the "Unsubscribe" link found in the body of your emailed newsletter message. If you would like to subscribe to our newsletter, simply leave the check box selected during registration or return to the My Account page. You may also opt-in by supplying your first and last name and email address on our list management site.
There are certain e-mails that BuildersLighting.com may continue to send per your request or that are necessary for you to receive the full benefit of our services. For example, we use e-mail to deliver information that registered users request, as well as provide details about customer account(s), delivery information, and operational information regarding existing products, services and systems.
BuildersLighting.com uses cookies on our Web site. A cookie is a small alphanumeric identifier that our Web server places on your browser to uniquely identify you as a visitor to our Web site. Cookies enable BuildersLighting.com to track usage patterns and deliver customized content to users. BuildersLighting.com cookies do not collect personally identifiable information, and we do not combine the general information collected through cookies with other personal information to tell us who you are. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies. However, cookies need to be enabled to effectively shop the BuildersLighting.com Web site.
We will supplement information collected at our Web site with data from other sources such as credit history reports to authorize purchases. We may share data with third parties including shipping companies (United Parcel Service) and credit card companies used for the transaction (Visa, MasterCard, American Express and Discover). These third parties will use the data for shipping and billing purposes only, and users cannot opt out of sharing their information with the above third parties.
We rely on other companies and individuals to perform tasks on our behalf and we share your information with them so we can provide products and services to you. Some of these tasks include fulfilling orders, delivering packages, sending mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. Unless we communicate otherwise, agents of BuildersLighting.com do not use personal information we share with them beyond what is necessary for us to serve you.
BuildersLighting.com takes considerable precautions to protect your personal information from loss, misuse and alteration with our state-of-the-art servers. No credit card information is stored on our Internet database. We believe your personal information should be protected.
We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your personal and order information. All your ordering information-including your name, address, and credit card number-is encrypted over a secure channel for maximum security.
Why do you need my telephone number?
When you make a purchase, we require a telephone number to complete your shipping transaction. It also gives us a way of contacting you should we need to.
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